Lightning Talk: Certified Really Agile Practitioner (CRAP) – Jon Smart
DevOps Enterprise Summit 2019 – DOES 2019 US (Las Vegas)
Author = Jon Smart
Lightning Talk: Certified Really Agile Practitioner (CRAP) – Jon Smart
DevOps Enterprise Summit 2019 – DOES 2019 US (Las Vegas)
Author = Jon Smart
The Scrum Guide Reordered is based on about 90 percent of the text of the 2017 Scrum Guide, extending its original structure by adding additional categories. For example, you will find all quotes that can be attributed to the role of the Scrum Master in one place. While the Scrum Guide is mainly focused on the three roles, five events, and three artifacts, I aggregated quotes on specific topics as well, for example, on self-organization, finance or technical debt.
The Scrum Guide–Reordered allows you to get a first understanding of Scrum-related questions quickly. For example, it is good at relating a specific topis — say “stakeholder” — with Scrum first principles such as Scrum Values, or empiricism.
Note: Need to sign up to obtain the Free PDF
Author = Stefan Wolpers
Zombies: (…) they are here, and their number is growing rapidly. Mindless, drooling herds of developers, testers, designers and others moaning ‘chaaaange’ and shambling around the building to all sorts of brainless Scrum-activities.
Symptoms of Zombie Scrum
Symptom #1: No beating heart
Symptom #2: No (desire for) contact with the outside world
Symptom #3: No emotional response to success or failure
Symptom #4: No drive to improve
Causes of Zombie Scrum
Cause #1: A bit too homegrown, or ‘Cargo Cult Scrum’
Cause #2: No urgency
Cause #3: Competing Values
Treating Zombie Scrum
Treatment #1: Become a Zombie-whisperer
Treatment #2: Introduce Healthy Scrum into the population
Treatment #3: Shake things up (don’t continue the stumble)
Treatment #4: Involve the broader Scrum Community
Author = Christiaan Verwijs
Is your team suffering from Zombie Scrum? And if so, what can you do to improve? Do you wonder how other teams work with Scrum? How many members they have? What the usual length of a Sprint is? Is Scrum really helping teams deliver value to stakeholders faster and making them happier as a result? Find out with the first version of the Free Zombie Scrum Symptoms Checker.
The mission of our app “Our mission with this app is to use an empirical approach to better understand how teams and organizations work with Scrum, what it makes possible for them, what enables or impedes their success and how to better support them.“
Based on a scientific approach
Receive your team’s profile
Open-source data and replication
Next steps for our research
Give it a try!
Author = Christiaan Verwijs (Scrum.org)
Fight Zombie Scrum!
Link to the Free Online Tool to Diagnose your team
Author = The Liberators
I’m not a fan of measuring velocity. Velocity is a point-in-time measure of capacity. That means that when things change for the team or in the code, the velocity often changes. (See Velocity is Not Acceleration.)
Instead, I like to measure cycle time. Cycle time is the entire time it takes a team to finish something on their board.
Cycle time indicates how much the team collaborates together and how small the stories are. We want more collaboration and smaller stories in any agile approach. That’s why measuring cycle time creates a virtuous (positive) feedback loop.
Here’s how to measure cycle time: I like to use a value stream map to see the wait times and work times.
Note every time the work changes state: is it a work time (above the line) or a wait time (below the line)
Add all the work times together.
Add all the wait times together.
Cycle time is all the work time plus all the wait time.
Map the Value Stream for a Collaborative Team
Map the Value Stream for a Team Where People Work as Individuals
Use Cycle Time to Estimate Story Duration
Author = Johanna (Rothman Consulting Group, Inc.)
They are not the same. Article covers:
TDD = Test-driven development = a technique of using automated unit tests to drive the design of software and force decoupling of dependencies.
ATDD = Acceptance Test Driven Development,
aka STDD = Storytest Driven Development = a technique used to bring customers into the test design process before coding has begun. It is a collaborative practice where users, testers, and developers define automated acceptance criteria.
BDD = Behavior-Driven Development = combines the general techniques and principles of TDD with ideas from domain-driven design. BDD is a design activity where you build pieces of functionality incrementally guided by the expected behavior.
Article also discusses Differences.
Author = Gabo Esquivel
Continuous Integration (CI) involves producing a clean build of the system several times per day. In effect, CI means that the build is nearly always clean.
Article also covers:
Continuous Integration Technique, Tools, and Policy
Benefits of Continuous Integration
Author = CollabNet VersionOne
Scrum Theory and Values—Scrum Theory (05:47), Scrum Values (3:16)
Scrum Roles—Cross Functional and Self-Organizing Teams (1:42), Scrum Roles (2:39)
Scrum Events—Introduction to Scrum Events (3:34), Sprint Planning Meeting (7:35), Daily Scrum (3:40), Sprint Review (2:35), Sprint Retrospective (2:25)
Scrum Artifacts—Scrum Artifacts (3:48), Product Backlog (2:20), Product Backlog Refinement (2:16), Sprint Backlog (2:33), The Increment and Definition of Done (01:58)
Author = ScrumAlliance
Agile Release Train (ART) = a long-lived team of Agile teams, which, along with other stakeholders, incrementally develops, delivers, and where applicable operates, one or more solutions in a value stream.
Agile Team = The SAFe Agile Team is a cross-functional group of 5 to 11 people who have the responsibility to define, build, test, and where applicable deploy, some element of Solution value—all in a short Iteration timebox. Specifically, the SAFe Agile Team incorporates the Dev Team, Scrum Master, and Product Owner roles.
Architectural Runway = the existing code, components, and technical infrastructure needed to implement near-term features without excessive redesign and delay.
Built-In Quality = Built-In Quality practices ensure that each Solution element, at every increment, meets appropriate quality standards throughout development.
Business Owners = a small group of stakeholders who have the primary business and technical responsibility for governance, compliance, and return on investment (ROI) for a Solution developed by an Agile Release Train (ART). They are key stakeholders on the ART who must evaluate fitness for use and actively participate in certain ART events.
Business Solutions and Lean Systems Engineering = The Business Solutions and Lean Systems Engineering competency describes how to apply Lean-Agile principles and practices to the specification, development, deployment, and evolution of large, complex software applications and cyber-physical systems.
Capabilities = A Capability is a higher-level solution behavior that typically spans multiple ARTs. Capabilities are sized and split into multiple features to facilitate their implementation in a single PI.
Communities of Practice (CoPs) = organized groups of people who have a common interest in a specific technical or business domain. They collaborate regularly to share information, improve their skills, and actively work on advancing the general knowledge of the domain.
Compliance = a strategy and a set of activities and artifacts that allow teams to apply Lean-Agile development methods to build systems that have the highest possible quality, while simultaneously assuring they meet any regulatory, industry, or other relevant standards.
Continuous Delivery Pipeline (also referred to as the ‘pipeline’) = the workflows, activities, and automation needed to shepherd a new piece of functionality all the way from ideation to an on-demand release of value to the end user.
Continuous Deployment (CD) = the process that takes validated Features from a staging environment and deploys them into the production environment, where they are readied for release.
Continuous Exploration (CE) = the process that fosters innovation and builds alignment on what should be built by continually exploring market and Customer needs, and defining a Vision, Roadmap, and set of Features for a Solution that addresses those needs.
Continuous Integration (CI) = the process of taking features from the Program Backlog and developing, testing, integrating, and validating them in a staging environment where they are ready for deployment and release.
Core Values = The four Core Values of alignment, built-in quality, transparency, and program execution represent the fundamental beliefs that are key to SAFe’s effectiveness. These guiding principles help dictate behavior and action for everyone who participates in a SAFe portfolio.
Customers = the ultimate buyer of every Solution. They are an integral part of the Lean-Agile development process and the Value Stream and have specific responsibilities in SAFe.
Dev Team = a subset of the Agile Team. It consists of dedicated professionals who can develop, test, and deploy a Story, Feature, or component. The Dev Team typically includes software developers and testers, engineers, and other dedicated specialists required to complete a vertical slice of functionality.
DevOps = a mindset, a culture, and a set of technical practices. It provides communication, integration, automation, and close cooperation among all the people needed to plan, develop, test, deploy, release, and maintain a Solution.
DevOps and Release on Demand = The DevOps and Release on Demand competency describes how implementing DevOps and a continuous delivery pipeline provides the enterprise with the capability to release value, in whole or in part, at any time necessary to meet market and customer demand.
Develop on Cadence = an essential method for managing the inherent variability of systems development in a flow-based system, by making sure important events and activities occur on a regular, predictable schedule.
Economic Framework = a set of decision guidelines that align everyone with the financial objectives of the Solution and informs the economic decision-making process.
Enablers = support the activities needed to extend the Architectural Runway to provide future business functionality. These include exploration, infrastructure, compliance, and architecture development. They are captured in the various backlogs and occur at all levels of the Framework.
Enterprise = represents the business entity to which each SAFe portfolio belongs.
Enterprise Architect = promotes adaptive design, and engineering practices and drives architectural initiatives for the portfolio. Enterprise Architects also facilitate the reuse of ideas, components, services, and proven patterns across various solutions in a portfolio.
Epic = a container for a Solution development initiative large enough to require analysis, the definition of a Minimum Viable Product (MVP), and financial approval before implementation. Implementation occurs over multiple Program Increments (PIs) and follows the Lean startup ‘build-measure-learn’ cycle.
Epic Owners = are responsible for coordinating portfolio Epics through the Portfolio Kanban system. They define the epic, its Minimum Viable Product (MVP), and Lean business case, and when approved, facilitate implementation.
Essential SAFe configuration = the basic building block for all SAFe configurations and is the simplest starting point for implementation. It provides the Lean-Agile Leadership competency, the Team and Technical Agility competency, and the DevOps and Release on Demand competency.
Features = A Feature is a service that fulfills a stakeholder need. Each feature includes a benefit hypothesis and acceptance criteria, and is sized or split as necessary to be delivered by a single Agile Release Train (ART) in a Program Increment (PI).
Foundation = contains the supporting principles, values, mindset, implementation guidance, and leadership roles needed to deliver value successfully at scale.
Full SAFe configuration = includes all Five Core Competencies of the Lean Enterprise. It is the most comprehensive version of the Framework and supports enterprises that build and maintain a portfolio of large and complex solutions.
Innovation and Planning (IP) Iteration = occurs every Program Increment (PI) and serves multiple purposes. It acts as an estimating buffer for meeting PI Objectives and provides dedicated time for innovation, continuing education, PI Planning, and Inspect and Adapt (I&A) events.
Inspect & Adapt (I&A) = a significant event, held at the end of each Program Increment (PI), where the current state of the Solution is demonstrated and evaluated by the train. Teams then reflect and identify improvement backlog items via a structured, problem-solving workshop.
Iteration = Iterations are the basic building block of Agile development. Each iteration is a standard, fixed-length timebox, where Agile Teams deliver incremental value in the form of working, tested software and systems. The recommended duration of the timebox is two weeks. However, one to four weeks is acceptable, depending on the business context.
Iteration Execution = how Agile Teams manage their work throughout the Iteration timebox, resulting in a high-quality, working, tested system increment.
Iteration Goals = a high-level summary of the business and technical goals that the Agile Team agrees to accomplish in an Iteration. They are vital to coordinating an Agile Release Train (ART) as a self-organizing, self-managing team of teams.
Iteration Planning = an event where all team members determine how much of the Team Backlog they can commit to delivering during an upcoming Iteration. The team summarizes the work as a set of committed Iteration Goals.
Iteration Retrospective = a regular meeting where Agile Team members discuss the results of the Iteration, review their practices, and identify ways to improve.
Iteration Review = a cadence-based event, where each team inspects the increment at the end of every Iteration to assess progress, and then adjusts its backlog for the next iteration.
Large Solution Level = contains the roles, artifacts, and processes needed to build large and complex solutions.
Large Solution SAFe configuration = introduces the Business Solutions and Lean Systems Engineering competency, which supports those building the largest and most complex solutions that require multiple Agile Release Trains and Suppliers, but do not require portfolio-level considerations.
Lean Budget Guardrails = describe budgetary, governance and spending policies and practices for the lean budgets allocated to a specific portfolio.
Lean Budgets = a set of funding and governance practices that increase development throughput by decreasing funding overhead and friction while maintaining financial and fitness-for-use governance.
Lean Enterprise = a thriving digital age business that delivers competitive systems and solutions to its customers in the shortest sustainable lead time.
Lean Portfolio Management (LPM) = The Lean Portfolio Management competency aligns strategy and execution by applying Lean and systems thinking approaches to strategy and investment funding, Agile portfolio operations, and governance.
Lean User Experience (Lean UX) = Lean User Experience (Lean UX) design is a mindset, culture, and a process that embraces Lean-Agile methods. It implements functionality in minimum viable increments and determines success by measuring results against a benefit hypothesis.
Lean-Agile Leadership = The Lean-Agile Leadership competency describes how Lean-Agile Leaders drive and sustain organizational change and operational excellence by empowering individuals and teams to reach their highest potential. They do this by learning, exhibiting, teaching, and coaching SAFe’s Lean-Agile mindset, values, principles, and practices.
Lean-Agile Mindset = the combination of beliefs, assumptions, and actions of SAFe leaders and practitioners who embrace the concepts of the Agile Manifesto and Lean thinking. It’s the personal, intellectual, and leadership foundation for adopting and applying SAFe principles and practices.
Lean-Agile Principles = SAFe is based on nine immutable, underlying Lean-Agile principles. These tenets and economic concepts inspire and inform the roles and practices of SAFe.
Metrics = agreed-upon measures used to evaluate how well the organization is progressing toward the portfolio, large solution, program, and team’s business and technical objectives.
Milestones = used to track progress toward a specific goal or event. There are three types of SAFe milestones: Program Increment (PI), fixed-date, and learning milestones.
Model-Based Systems Engineering (MBSE) = the practice of developing a set of related system models that help define, design, and document a system under development. These models provide an efficient way to explore, update, and communicate system aspects to stakeholders, while significantly reducing or eliminating dependence on traditional documents.
Nonfunctional Requirements (NFRs) = define system attributes such as security, reliability, performance, maintainability, scalability, and usability. They serve as constraints or restrictions on the design of the system across the different backlogs.
Program Increment (PI) Objectives = a summary of the business and technical goals that an Agile Team or train intends to achieve in the upcoming Program Increment (PI).
Portfolio Backlog = the highest-level backlog in SAFe. It provides a holding area for upcoming business and enabler Epics intended to create and evolve a comprehensive set of Solutions.
Portfolio Canvas = a type of Business Model Canvas that has been adapted to charter and describe the structure and purpose of a SAFe portfolio.
Portfolio Kanban = a mechanism used to visualize, manage, and analyze the prioritization and flow of portfolio Epics from ideation to implementation and completion.
Portfolio Level = contains the principles, practices, and roles needed to initiate and govern a set of development Value Streams. This is where strategy and investment funding are defined for value streams and their Solutions. This level also provides Agile portfolio operations and Lean governance for the people and resources needed to deliver solutions.
Portfolio SAFe configuration = provides the Lean Portfolio Management competency which aligns portfolio execution to enterprise strategy. It organizes development around the flow of value through one or more value streams.
Pre-and Post-PI Planning = Pre– and Post–Program Increment (PI) Planning events are used to prepare for, and follow up after, PI Planning for Agile Release Trains (ARTs) and Suppliers in a Solution Train.
Product Management = has content authority for the Program Backlog. They are responsible for identifying Customer needs, prioritizing Features, guiding the work through the Program Kanban and developing the program Vision and Roadmap.
Product Owner (PO) = a member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
Program Backlog = the holding area for upcoming Features, which are intended to address user needs and deliver business benefits for a single Agile Release Train (ART). It also contains the enabler features necessary to build the Architectural Runway.
Program Increment (PI) = a timebox during which an Agile Release Train (ART) delivers incremental value in the form of working, tested software and systems. PIs are typically 8 – 12 weeks long. The most common pattern for a PI is four development Iterations, followed by one Innovation and Planning (IP) Iteration.
Program Increment (PI) Planning = a cadence-based, face-to-face event that serves as the heartbeat of the Agile Release Train (ART), aligning all the teams on the ART to a shared mission and Vision.
Program Kanban = The Program and Solution Kanban systems are a method to visualize and manage the flow of Features and Capabilities from ideation to analysis, implementation, and release through the Continuous Delivery Pipeline.
Program Level = contains the roles and activities needed to continuously deliver solutions via an Agile Release Train (ART).
Release Train Engineer (RTE) = a servant leader and coach for the Agile Release Train (ART). The RTE’s major responsibilities are to facilitate the ART events and processes and assist the teams in delivering value. RTEs communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement.
Release on Demand = the process by which new functionality is deployed into production and released immediately or incrementally to Customers based on demand.
Roadmap = a schedule of events and Milestones that communicate planned Solution deliverables over a planning horizon.
SAFe Implementation Roadmap = an overview graphic and a 12-article series that describes a strategy and an ordered set of activities that have proven to be effective in successfully implementing SAFe.
SAFe® Program Consultants (SPCs) = Certified SAFe® Program Consultants (SPCs) are change agents who combine their technical knowledge of SAFe with an intrinsic motivation to improve the company’s software and systems development processes. They play a critical role in successfully implementing SAFe. SPCs come from numerous internal or external roles, including business and technology leaders, portfolio/program/project managers, process leads, architects, analysts, and consultants.
SAFe® for Government = a set of success patterns that help public sector organizations implement Lean-Agile practices in a government context.
SAFe® for Lean Enterprises = a knowledge base of proven, integrated principles, practices, and competencies for Lean, Agile, and DevOps.
Scrum Master = Scrum Masters are servant leaders and coaches for an Agile Team. They help educate the team in Scrum, Extreme Programming (XP), Kanban, and SAFe, ensuring that the agreed Agile process is being followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
ScrumXP = is a lightweight process to deliver value for cross-functional, self-organized teams within SAFe. It combines the power of Scrum project management practices with Extreme Programming (XP) practices.
Set-Based Design (SBD) = a practice that keeps requirements and design options flexible for as long as possible during the development process. Instead of choosing a single point solution upfront, SBD identifies and simultaneously explores multiple options, eliminating poorer choices over time. It enhances flexibility in the design process by committing to technical solutions only after validating assumptions, which produces better economic results.
Shared Services = represents the specialty roles, people, and services required for the success of an Agile Release Train (ART) or Solution Train, but that cannot be dedicated full-time.
Solution = Each Value Stream produces one or more Solutions, which are products, services, or systems delivered to the Customer, whether internal or external to the Enterprise.
Solution Architect/Engineer = responsible for defining and communicating a shared technical and architectural vision across multiple ARTs to help ensure the system or Solution under development is fit for its intended purpose.
Solution Backlog = the holding area for upcoming Capabilities and Enablers, each of which can span multiple ARTs and is intended to advance the Solution and build its architectural runway.
Solution Context = identifies critical aspects of the operational environment for a Solution. It provides an essential understanding of requirements, usage, installation, operation, and support of the solution itself. Solution context heavily influences opportunities and constraints for releasing on demand.
Solution Demo = where the results of development efforts from the Solution Train are integrated, evaluated, and made visible to Customers and other stakeholders.
Solution Intent = the repository for storing, managing, and communicating the knowledge of current and intended Solution behavior. Where required, this includes both fixed and variable specifications and designs; reference to applicable standards, system models, and functional and nonfunctional tests; and traceability.
Solution Management = has content authority for the Solution Backlog. They work with customers to understand their needs, prioritize Capabilities, create the Solution vision and roadmap, define requirements, and guide work through the Solution Kanban.
Solution Train = the organizational construct used to build large and complex Solutions that require the coordination of multiple Agile Release Trains (ARTs), as well as the contributions of Suppliers. It aligns ARTs with a shared business and technology mission using the solution Vision, Backlog, and Roadmap, and an aligned Program Increment (PI).
Spanning Palette = contains various roles and artifacts that may apply to a specific team, program, large solution, or portfolio context.
Stories = short descriptions of a small piece of desired functionality, written in the user’s language. Agile Teams implement small, vertical slices of system functionality and are sized so they can be completed in a single Iteration.
Strategic Themes = differentiating business objectives that connect a portfolio to the strategy of the Enterprise. They influence portfolio strategy and provide business context for portfolio decision-making.
Supplier = an internal or external organization that develops and delivers components, subsystems, or services that help Solution Trains and Agile Release Trains provide Solutions to their Customers.
System Architect/Engineer = responsible for defining and communicating a shared technical and architectural vision for an Agile Release Train (ART) to help ensure the system or Solution under development is fit for its intended purpose.
System Demo = a significant event that provides an integrated view of new Features for the most recent Iteration delivered by all the teams in the Agile Release Train (ART). Each demo gives ART stakeholders an objective measure of progress during a Program Increment (PI).
System Team = a specialized Agile Team that assists in building and supporting the Agile development environment, typically including development and maintenance of the toolchain that supports the Continuous Delivery Pipeline. The System Team may also support the integration of assets from Agile teams, perform end-to-end Solution testing where necessary, and assists with deployment and Release on Demand.
Team Backlog = contains user and enabler Stories that originate from the Program Backlog, as well as stories that arise locally from the team’s local context. It may include other work items as well, representing all the things a team needs to do to advance their portion of the system.
Team Kanban = a method that helps teams facilitate the flow of value by visualizing workflow, establishing Work In Process (WIP) limits, measuring throughput, and continuously improving their process.
Team Level = contains the roles, activities, events, and processes which Agile Teams build and deliver value in the context of the Agile Release Train (ART).
Team and Technical Agility Competency = describes the critical skills and Lean-Agile principles and practices that are needed to create high-performing Agile teams who create high-quality, well designed technical solutions.
Value Stream Coordination = provides guidance to manage dependencies and exploit the opportunities in a portfolio.
Value Streams = the series of steps that an organization uses to build Solutions that provide a continuous flow of value to a customer. A SAFe portfolio consists of a set of development value streams, each of which builds and supports one or more solutions.
Vision = a description of the future state of the Solution under development. It reflects Customer and stakeholder needs, as well as the Feature and Capabilities, proposed to meet those needs.
Weighted Shortest Job First (WSJF) = a prioritization model used to sequence jobs (eg., Features, Capabilities, and Epics) to produce maximum economic benefit. In SAFe, WSJF is estimated as the Cost of Delay (CoD) divided by job size.
© Scaled Agile, Inc.
Include this copyright notice with the copied content.
Author = Scaled Agile, Inc.
A fishbone diagram, also called a cause and effect diagram or Ishikawa diagram, is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes. Typically used for root cause analysis, a fishbone diagram combines the practice of brainstorming with a type of mind map template.
A fishbone diagram is useful in product development and troubleshooting processes to focus conversation. After the group has brainstormed all the possible causes for a problem, the facilitator helps the group to rate the potential causes according to their level of importance and diagram a hierarchy. The design of the diagram looks much like a skeleton of a fish. Fishbone diagrams are typically worked right to left, with each large “bone” of the fish branching out to include smaller bones containing more detail.
Dr. Kaoru Ishikawa, a Japanese quality control expert, is credited with inventing the fishbone diagram to help employees avoid solutions that merely address the symptoms of a much larger problem. Fishbone diagrams are considered one of the seven basic quality tools and are used in the “analyze” phase of Six Sigma’s DMAIC (define, measure, analyze, improve, control) approach to problem solving.
How to create a fishbone diagram
Fishbone diagrams are typically made during a team meeting and drawn on a flipchart or whiteboard. Once a problem that needs to be studied further is identified, teams can take the following steps to create the diagram:
The head of the fish is created by listing the problem in a statement format and drawing a box around it. A horizontal arrow is then drawn across the page with an arrow pointing to the head, this acts as the backbone of the fish.
Then at least four overarching “causes” are identified that might contribute to the problem. Some generic categories to start with may include methods, skills, equipment, people, materials, environment or measurements. These causes are then drawn to branch off from the spine with arrows, making the first bones of the fish.
For each overarching cause, team members should brainstorm any supporting information that may contribute to it. This typically involves some sort of questioning method, such as the 5 Whys or the 4P’s (Policies, Procedures, People and Plant) to keep the conversation focused. These contributing factors are written down to branch off their corresponding cause.
This process of breaking down each cause is continued until the root causes to the problem have been identified. The team then analyzes the diagram until an outcome and next steps are agreed upon.
When to use a fishbone diagram
A few reasons a team might want to consider using a fishbone diagram are:
To identify the possible causes of a problem.
To help develop a product that addresses issues within current market offerings.
To reveal bottlenecks or areas of weakness in a business process.
To avoid reoccurring issues or employee burnout.
To ensure that any corrective actions put into place will resolve the issue.
Author = Margaret Rouse (WhatIs.com)
This cause analysis tool is considered one of the seven basic quality tools. The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories.
WHEN TO USE A FISHBONE DIAGRAM
When identifying possible causes for a problem
When a team’s thinking tends to fall into ruts
FISHBONE DIAGRAM PROCEDURE
Materials needed: marking pens and flipchart or whiteboard.
Agree on a problem statement (effect). Write it at the center right of the flipchart or whiteboard. Draw a box around it and draw a horizontal arrow running to it.
Brainstorm the major categories of causes of the problem. If this is difficult use generic headings:
Write the categories of causes as branches from the main arrow.
Brainstorm all the possible causes of the problem. Ask “Why does this happen?” As each idea is given, the facilitator writes it as a branch from the appropriate category. Causes can be written in several places if they relate to several categories.
Again ask “Why does this happen?” about each cause. Write sub-causes branching off the causes. Continue to ask “Why?” and generate deeper levels of causes. Layers of branches indicate causal relationships.
When the group runs out of ideas, focus attention to places on the chart where ideas are few.
Author = ASQ